Our Core Values — The Principles Behind Every Service We Deliver

Every chemical we apply, every method we use, and every technician we place in your home is chosen with one overriding priority: keeping your family, your team, and your environment safe.

We use only Dubai Municipality-approved products. We provide complete before-and-after re-entry instructions on every job. We do not cut corners with cheaper, unregistered chemicals — not for any price.

We hold DM Licence 1072777, issued by Dubai Municipality's Public Health and Safety Department. Every treatment we perform follows By-Law No. 11 of 2003. Every certificate we issue is legally valid.

Compliance is not a box we tick for marketing purposes. It is the daily operating standard our technicians are trained to uphold on every single job — regardless of size, client, or location.

We hold the same treatment standard whether the job is a studio apartment in Deira or a 5-star hotel kitchen in Downtown Dubai. There are no "small jobs" at Supernova Services — every property gets our full attention and full process.

Our 5.0 Google rating across 22 verified reviews reflects this commitment. We do not consider quality achieved — we consider it maintained, one treatment at a time.

We offer same-day service because we know pest problems do not wait for a convenient booking window. We arrive when we say we will, we complete what we started, and we back every treatment with a written 3-month guarantee.

If cockroaches, bed bugs, or any treated pest return within 90 days, we come back at no additional charge. That is what reliability looks like when it is put in writing.

Our pricing is fixed and published. We will never call you mid-job to say the price has changed. We provide honest assessments — if a lighter treatment is sufficient, we say so. We do not upsell for the sake of it.

Every client receives a written service report after treatment. You know what was applied, where it was applied, and what to expect. No vague assurances — just clear, documented results.

Dubai is our home too. We treat every property as though our own families live and work there. That means choosing eco-conscious, low-impact formulations wherever possible — protecting not just the client in front of us, but the wider community around them.

We are ICV certified and Foodwatch registered — because responsible service to the community means meeting every standard Dubai sets for safe, sustainable business operations.