Refunds and Returns Policy for

Effective Date: March 1, 2024

Welcome to (the “Website”), operated by Supernova Pest Control and Cleaning Services LLC (“Supernova,” “we,” “us,” or “our”). We value your satisfaction with our Facilities Services for business. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our refunds and returns policy.

  1. Returns

We understand that circumstances may arise where you need to return a product. You may return products purchased through our Website within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Certain products may be exempt from returns due to hygiene reasons or other applicable regulations.

  1. Refunds

Upon receipt and inspection of your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

  1. How to Initiate a Return

To initiate a return, please contact our customer support team at with your order number and reason for return. Our friendly team will guide you through the return process and provide you with a return authorization number, along with instructions on how to return the product.

  1. Shipping Costs

You are responsible for covering the shipping costs for returning your item unless the return is due to our error or a defective product. Shipping costs are non-refundable.

  1. Exchanges

If you wish to exchange a product for a different size, color, or variant, please reach out to our customer support team. We will gladly assist you in processing the exchange, subject to product availability and any price differences.

  1. Contact Information

If you have any questions or concerns regarding our refunds and returns policy, please feel free to contact us at:

Supernova Pest Control and Cleaning Services LLC
Address: Dubai, UAE

  1. Changes to the Policy

We reserve the right to update or modify this refunds and returns policy at any time without prior notice. The revised policy will be posted on the Website with the effective date indicated at the top. Your continued use of the Website after any changes indicates your acceptance of the updated policy.

Thank you for choosing Supernova for your Facilities Services needs. We value your trust and strive to provide you with exceptional service.

  1. Product Requirements

Please note that returned products must be in their original condition, including any tags, labels, or packaging. We reserve the right to reject returns that do not meet these requirements or are not in compliance with our returns policy.

  1. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact us immediately at We will work with you to resolve the issue promptly, either by providing a replacement product or issuing a full refund, including any shipping costs incurred.

  1. Timeframe for Refunds

Refunds will be processed within a reasonable timeframe after the returned item is received and inspected. Please allow up to [insert number of days] for the refund to appear in your account, depending on your payment method and financial institution.

  1. Customer Satisfaction Guarantee

At Supernova, we are committed to your satisfaction. If you are not completely satisfied with your purchase, please let us know, and we will do our best to make it right. Your feedback is valuable to us and helps us improve our products and services.

  1. Governing Law

This refunds and returns policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Dubai.

Thank you for taking the time to review our refunds and returns policy. If you have any further questions or require assistance, please do not hesitate to contact us. We appreciate your business and look forward to serving you again in the future.

Supernova Pest Control and Cleaning Services LLC
Address: Dubai, UAE